HomeFix ("we", "us") respects your privacy. This policy explains what information we collect when you visit our website, book a service, request an estimate, apply for a job, or have us work in your home or business, and how we use and protect it.
Information We Collect
We collect information you provide directly to us, including:
- Your name, email address, phone number, and service address when you book an appointment, request an estimate, or contact us.
- Appointment details such as the service requested, preferred date and arrival window, and any description of the problem you share.
- Your resume details, experience, and license number when you apply for a position with us.
- Feedback and reviews you choose to share about our work.
We also collect limited technical information automatically, such as your browser type, device, and pages visited, to keep our website working well.
Home & Service Records
When we work at your property we record the address, equipment details (such as panel, wiring, fixtures, and water heater make and model), photos of the work area, inspection results, permits, and the repairs performed. We keep these records to honor our warranties, comply with code and permit requirements, and give you an accurate service history.
How We Use Your Information
- To confirm, schedule, and dispatch technicians for your service appointments, including emergency calls.
- To prepare upfront quotes and contact you to approve work.
- To pull permits and schedule inspections where required by law.
- To respond to your questions and provide customer service.
- To send maintenance reminders and offers you've asked to receive.
- To review job applications and contact applicants.
Emails & Reminders
If you opt in, we'll send seasonal maintenance tips, safety reminders, and offers by email. Every email includes an unsubscribe link, and you can opt out at any time. Appointment confirmations and service updates are sent regardless of marketing preferences.
Security & Retention
We use reasonable administrative and technical safeguards to protect your information. We keep personal information and service records only as long as needed for the purposes described in this policy, our warranty periods, or as required by law.
Your Choices
You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable time.
Contact Us
If you have questions about this policy or your information, please contact us:
HomeFix
1200 Voltage Ave, Austin, TX 78701
Email: help@homefix.com
Phone: (555) 123-4567
We may update this policy from time to time. Changes take effect when posted on this page. See also our Terms of Service.